Terms And Conditions

Our Contract These Terms and Conditions govern the supply of goods sold by North East Security Shutters, of Red Oaks, Cayton Low Road, Scarborough, North Yorkshire, YO11 3BY (the seller) to the customer (the purchaser) named on the order form provided on the North East Security Shutters website. Together with the completed order form, these Terms and Conditions constitute the entire and only agreement between us in relation thereto. Our acceptance of your order by delivery of the goods constitutes a legally binding contract between us on these terms and conditions.

1. Price and Payment
- 1.a The price payable for the goods you order is as set out on our web site at the time you place your order.
- 1.b We must receive payment for the whole of the price of the goods you order before your order can be accepted.
2. Tax
Please note that all prices displayed on this site are NOT Inclusive of UK VAT. UK VAT is not charged on orders despatched to the Channel Islands or countries outside the EU.
3 Transfer of Title
Title of the goods shall only pass to the purchaser from the date of payment in full under this contract. Until such time, the goods remain the absolute property of the seller. The purchaser hereby grants the seller, its representatives and agents a licence to enter upon the purchasers premises for the purpose of repossessing the goods. Should repossession of goods be valid the contract between ourselves the seller and the purchaser will be immediately cancelled.
4 Delivery of Goods
Unless you tell us you wish to collect the goods, we will deliver them in accordance with your order. A valid signature may be required on collection or delivery. Immediately prior to despatch of the goods to you, title of the goods will pass to you. In the unlikely event that you have not received all the goods within 10 days of the date of delivery you must notify North East Security Shutters immediately.
5 Availability
While we endeavour to hold sufficient stock to meet all orders, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we may, at our discretion, supply or deliver a substituted product.
6 Product Description and image accuracy
We try to give you the fullest information about the product including an image. If something is not clear on the website, please e-mail or call us to confirm any details you require before ordering. We will accept returns in these circumstances only if the carriage is paid by the customer. If there is a genuine mistake on the website we will of course rectify the situation to a satisfactory conclusion.
7 Cancellation and Returns
- 7.a If you change your mind If you have changed your mind about any item you've ordered and wish to return it, then in line with the UK Trading Standards Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within seven (7) days of receipt. The item must not be used and must be 'as new' complete with original packaging & accessories when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so at your own expense and for your protection, we strongly recommend that you insure your return shipment against loss or damage, and that you use a shipper that can provide you with proof of delivery. Once the item is received at North East Security Shutters, we'll issue a full refund for the product. (not including shipping and third party payment processing costs incurred).
- 7.b Return of goods outside the 7 day period as described above We may at our discretion accept goods back for refund up to 28 days after they were supplied, in which case, 20% of the purchase price will be deducted in addition to the shipping charge. We request that you contact us prior to returning any goods and we strongly recommend that you insure your return shipment against loss or damage and that you use a shipper that can provide you with proof of delivery.
- 7.c Special Order Items Special order items such that have been despatched direct from our supplier may be returned for refund but 20% of the original price will be deducted to cover courier delivery costs and third party payment processing costs incurred. Once you've informed us that you wish to return the goods you have 28 calendar days to do so at your own expense and for your protection, we strongly recommend that you insure your return shipment against loss or damage, and that you use a shipper that provides parcel tracking information. All special order items will have ‘SPECIAL ORDER ITEM’ located next to the price.
- 7.d Items Damaged in Transit If any items were damaged in transit, we ask that you report it to us within 7 days. If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back at our premises, we'll issue a replacement or full refund.
- 7.e Items Faulty on Arrival If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund. We test all returned items, and if a returned item is found not to be faulty we will return the item to you, in this instance you may be liable for the return carriage.
- 7.f If goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us we will meet the cost of return but we ask that you allow us to nominate the carrier.
8 Faulty Goods Outside The First 28 days
If a product is deemed defective outside the first 28 days but within the manufacturer’s warranty period you are requested to notify us prior to returning the goods for inspection. The goods should be returned to us at your own expense and for your protection, we strongly recommend that you insure your return shipment against loss or damage, and that you use a shipper that provides parcel tracking information. Please note that you will be requested to pay the cost of return postage or carriage.
9. Liability
If you have notified us of a problem with the goods, we will (at your option) either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. All goods supplied by us, the seller are warranted fit for the normal purpose for which such goods are intended. No liability is accepted if the goods are found not to be fit for any other purpose whether or not such other purpose was made known to the seller before the contract was made. Any recommendations made by the seller in such circumstances are made in good faith but as the conditions of use are outside the control of the seller it is for the purchaser to satisfy himself as to the suitability of the goods. This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence. In no circumstances is the seller liable for any loss, personal injury or damage arising from self installation of goods supplied.
10 Goods Damaged in Transit
Check the packaging for damage before signing for a delivery from our courier. In the unlikely event of damage please either sign for the goods as “Received Damaged” or reject the goods as damaged and call us immediately as our couriers will not accept responsibility of any transit damage unless notified within three days.
11 Termination
We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder or you become unable to pay your debts when they fall due or proceedings are commenced by or against you alleging bankruptcy or insolvency. Upon termination, your indebtedness to us becomes immediately due and payable and we shall be under no further obligation to supply goods to you.
12 Force Majeure
We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).
14 General
If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English law. 15 Privacy & Confidentiality We assure you that your confidentiality will be maintained in all dealings with our company. We will not rent or sell your name, address, e-mail address, credit card information or personal information to any third party.